Return & Refund Policy

Return & Refund Policy

Effective Date: 04-14-2026
Website Name: dentistrydeal.com

1. Returns Eligibility

We accept returns only under the following condition:

  • The product is damaged, defective, or broken upon delivery

To be eligible for a return, you must:

  • Provide a clear unboxing video while opening the package
  • Ensure the video shows the sealed package and the damage clearly

⚠️ Without a proper unboxing video, return or refund requests will not be accepted.

2. Return Request Process

  • Contact us within 48 hours of delivery
  • Share:
    • Order ID
    • Unboxing video proof
    • Photos (if applicable)

Once verified, our team will approve the return.

3. Refund & Replacement

After approval, we offer:

  • Replacement of the product (preferred), or
  • Full refund (if replacement is not available)

Refunds will be processed to the original payment method within 5–10 business days after approval.

4. Non-Returnable Items

We do not accept returns for:

  • Products without unboxing video proof
  • Used or damaged products (after delivery)
  • Items returned after 48 hours of delivery
  • Products damaged due to misuse or improper handling

5. Return Shipping

  • If the return is approved, we will arrange pickup or provide return instructions
  • No additional charges will be applied for approved damaged/defective returns

6. Cancellation Policy

  • Orders can be cancelled before they are shipped
  • Once shipped, cancellation is not allowed

7. Important Notes

  • Ensure the parcel is opened carefully while recording video
  • Video must be continuous and unedited
  • This policy helps us ensure fair resolution for both customers and our business

8. Contact Us

For return or refund requests:

  • Email: sales@dentistrydeal.com & dentistrydeal@gmail.com
  • Phone: [Your Phone Number]