Return Policy Page

Return/Replacement Eligibility

Dentistry Deal provides a Return/Replacement scheme for new products purchased within 24 hours of delivery. The returned products are eligible for refund or replacement only after inspection and approval by our Quality Check Team based on the following criteria:

  1. The product must be unused
  2. The product seal must be intact and not tampered with
  3. All parts, accessories, warranty cards, and manuals must be included in the packaging.
  4. The product packaging must not be damaged.
  5. The product must be the correct item.

Technical Assistance

To help resolve issues with your product, we may troubleshoot via online tools or through calls from our technical or vendor teams. If applicable, we may ask you to enlist a local technician for issues that can be resolved on your end to expedite the resolution process. We will reimburse any fees you incur for the local technicians services. If you do not wish to seek assistance from a local technician, we will assess the issue and arrange a reverse pickup for the requested product.

Delivery Issues

If the outer brown box is physically damaged or its seal is tampered with, we recommend not accepting the delivery and promptly reporting the issue to our support team.

Reporting Damaged or Incorrect Products

If you receive a damaged product, an incomplete product (missing any components or accessories), a missing complete product, or the wrong product, please report the issue within 24 hours of delivery. Please note that after this 24-hour period, our team will not accept any complaints regarding damaged, incomplete, missing, or incorrectly delivered products.

Return Request Submission

Customers can submit a return request online through our website or app. You will need to provide images or a short video detailing the issue with the non-working product within 24 hours of delivery. If you do not provide the necessary information within this timeframe, Dentistry Deal reserves the right to deny your return request.

Replacement and Refund Policy

We will offer you a replacement for all return requests raised within 24 hours of delivery. If the product is out of stock and cannot be replaced at the time of request, a refund will be issued instead.

Refund Policy through Payment Gateway

For failed transactions, the Payment Gateway will process your refund within 5-10 business days.


Fees

Dentistry Deal  reserves the right to charge a return fee under the following circumstances:

  1. A fee, 20 %  of Product value will be applied for partial returns if the total order amount (excluding the returned products) is less than $500
  2. A fee, 20 %  of Product value will be applied for complete order returns if the original order value is under $ 2,500.
  3. If you send a different or extra product, other than the return-approved product, you are liable for the logistics costs for picking up and returning the product.

Non-Returnable Products

While we offer a 2-day return or replacement policy, certain products fall under the Non-Returnable category:

  1. Products that can be used directly on patients, including but not limited to tooth cream, mousse, MRC/orthodontic trainers, water flossers, chin caps, headgear, face masks, and other myofunctional appliances.
  2. Products categorized under Pharmacy, including hand sanitizers and patient education models and manuals, are non-returnable.
  3. The following items are classified as non-returnable products: dental chairs, dental compressors, UV chambers, autoclaves, X-ray units, RVG sensor machines, model trimmers, OPG and CBCT machines, apex locators, endomotors, ultrasonic cleaners and scalers, micromotors, implant motors/physiodispensers, bleaching lights and light cure units, amalgamators, and Waldent disposable high-speed airotors.
  4. If the product value is less than $500 and the ordered quantity is 1, the return or replacement window of 5 days will not be applicable.
  5. Products labeled as “short expiry” on our website cannot be returned due to claims of short expiry, as this information is clearly indicated alongside the product name.

We recommend that you review the product details page on the Dentistry Deal website/app before making a purchase to determine whether the product is returnable or non-returnable. However, if you receive a defective, damaged, or faulty non-returnable product, please contact Dentistry Deal within 24 hours of delivery, and we will initiate a refund or replacement.

Warranty Claims

For any warranty claims regarding the product, please refer to the following guidelines:

  1. Physical damage to the product or equipment is not covered under the warranty claim.
  2. Both Dentistry Deal and the buyer acknowledge that the products purchased are subject to the original manufacturer/importers warranties only.
  3. Service and warranty claims are handled directly by the manufacturer or importer for this product
  4. Dentistry Deal  is not liable for replacing the products; the responsibility to replace any such product lies with the manufacturer or importer.
  5. All claims related to returns and replacements must be directed to the concerned manufacturer or importer. Dentistry Deal may assist the customer in registering a request for product replacement or service.
  6. We strongly recommend checking the warranty section on the product detail page before placing a return request under the warranty claim section.
Cancellation Policy
  • In order to cancel the order before the shipment of the product/products, customer has to go to ‘My Orders’ and cancel the order or else contact support@dentalkart.com
  • In order to cancel the order after the shipment of the product/products, customer has to contact support@dentalkart.com
  • Refund is processed within 24-48 business hours when order stands cancelled before/after shipment. We process the refund once the products have been received and verified at our warehouse.
  • Refund in case of cancellation after dispatch might take longer.

Dentistry Deal | DENTAL CARE PRODUCTS WITH GREAT DEALS

Finding good deals on dental care products can help you maintain oral hygiene without breaking the bank. Whether you're looking for toothpaste, floss, mouthwash, or even an electric toothbrush, there are several strategies you can use to save money:

1. Coupons and Discounts: Many dental care brands offer coupons either online or in newspapers and magazines. Websites dedicated to savings often have printable coupons or promo codes for online purchases.

2. Sales and Promotions: Keep an eye on local supermarkets, pharmacies, and big-box retailers for sales on dental products. These stores frequently offer discounts or "buy one, get one free" deals, especially during seasonal promotions.

3. Subscription Services: Some companies offer subscription services where dental care products are delivered regularly (monthly or quarterly). These subscriptions often come with a discount compared to buying products individually.

4. Bulk Purchases: Buying dental products in bulk can often reduce the cost per unit. Warehouse stores or online retailers may offer significant discounts for buying larger quantities.

5. Rebates: Occasionally, manufacturers offer rebates on dental care products. After purchasing, you can submit a rebate form along with proof of purchase to receive money back.

6. Store Loyalty Programs: Signing up for loyalty programs at your favorite stores can earn you points or discounts on future purchases, including dental care items.

7. Online Shopping: Comparison shop online to find the best prices. Many online retailers offer lower prices than brick-and-mortar stores, and you can often find additional discounts through promo codes or sales.

8. Manufacturer Websites: Check the websites of dental care product manufacturers for special offers, promotions, or loyalty programs that can help you save money.

9. Cashback Offers: Some credit cards or cashback websites offer cashback rewards for purchases at certain retailers or on specific categories, including health and personal care items.

10. Generic Brands: Consider trying generic or store-brand dental care products, which are often cheaper than name-brand options but can be just as effective.

By combining these strategies, you can find excellent deals on dental care products without compromising on quality. Regularly checking for discounts and promotions ensures that you can maintain your oral health regimen affordably.

When looking for dental care products, it's important to choose ones that are manufactured by FDA-approved companies. The FDA (Food and Drug Administration) regulates dental care products to ensure they are safe and effective for consumer use. Here are a few key points to consider:

FDA Approval: Ensure that the dental care products you purchase are approved by the FDA. This approval indicates that the product has undergone rigorous testing and meets safety and efficacy standards set by the FDA.

Reputation of the Company: Look for products from reputable companies that have a history of producing quality dental care items. Established brands often prioritize safety and efficacy in their products.

Product Labels: Check the product labels for information such as FDA registration numbers, ingredient lists, and usage instructions. Legitimate products will have clear and accurate labeling.

Reviews and Recommendations: Read reviews from other consumers and dental professionals to get insights into the effectiveness and safety of the products. Reliable reviews can help you make informed decisions.

Dental Professional Recommendations: Consult your dentist or dental hygienist for recommendations on FDA-approved dental care products that suit your specific oral health needs.

Avoid Counterfeit Products: Be cautious of purchasing dental care products from unauthorized sellers or sources. Counterfeit products may not meet FDA standards and could potentially be harmful.

Online Purchases: If purchasing online, buy from reputable websites and official manufacturer's sites to reduce the risk of receiving counterfeit or substandard products.

Check for Recalls: Periodically check FDA announcements or recalls related to dental care products to stay informed about any safety concerns or issues.

By choosing dental care products from FDA-approved companies, you can feel confident that you're using products that meet stringent safety and efficacy standards. Prioritizing quality and safety in your oral care routine contributes to maintaining good oral health over the long term.

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